We collect, store and process your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation.
We collect information from you when you use our Website, place an order or fill out a contact form. We do not collect any information that could identify you without your permission.
When ordering on our site, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our Website without providing us with the aforementioned information.
We also collect additional types of information, including:
the device identification, operating system and version, screen details
network details, telecom operator details, WiFi status, radio frequencies
browser type and version, plug-ins used
access date and time, city, region, country, language and time zone settings
the date and time when you have visited our Website for the first time or downloaded any of the files available on the Website, as well as download errors, length of visits, page interaction information, response time
We collect your information provided when using live chat services in order to be able to use it for the improvement of our customer service.
We also use Google Analytics, Microsoft Clarity and similar services to collect additional data. The details regarding these services are highlighted herein below.
We keep the personal information for the period of time it is reasonably necessary to provide our services, unless when a longer period is required under the applicable legislation.
The information could be collected directly (e.g. the via contact form) or indirectly (when using the Website).
You provide us with the aforementioned information by using the Website, by sending us an email, or by submitting information via the contact form.
To improve our Website
(we continually strive to improve our Website offerings based on the information and feedback we receive from you).
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs).
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving updates, related product or service information, etc.
To send marketing emails and provide you with the information about our new products and special offers
Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email or contact us directly via live chat or using contact email provided below.
To comply with out legal obligations
To ensure our legitimate interests and legitimate interests of third parties
We implement a variety of security measures to maintain the safety of your personal information when you use the Website or place an order.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
We duly implement all the measures necessary to ensure the highest possible level of protection of your personal data and other sensitive information. However, it is impossible for us to guarantee the absolute safety of any data transfer performed via the Internet. You should always consider the risks associated with any data transfer.
In accordance with the GDPR, you have a set of important rights related to your personal data and information we collect and store, namely:
Right of access - you have the right to access the information we store and amend it.
Right to withdraw consent - you can withdraw your consent for the processing of your personal data at any time.
Right of rectification - you have the right to require us to update your information if you find it inaccurate or out-of-the-date.
Right to restriction of processing - you have the right to require us to suspend any processing of your personal data.
Right to erasure - you have the right to ask us to delete all your personal data (except the cases when we are obliged to store such data in accordance with the applicable regulations).
Right to data portability - you have the right to ask us to provide you with the copy of your data.
Right to complain - we are always ready to discuss all data-related issues. However, you also have the right to file a complaint to the appropriate supervising authority.
Right to object automated processing - you have the right to object any decision made on the basis of automated data processing.
Right to make a request - you can also ask us to provide the information about the personal data we process, and also about third parties we transit it to.
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).
We do not sell, trade, or otherwise transfer to third parties your personally identifiable information. This does not include trusted third parties who assist us in operating our Website, conducting our business, or servicing you (hereinafter the «Subprocessors»), so long as those third parties agree to keep this information confidential, and only to the extent required to perform the obligations we subcontracted to them. Such Subprocessors perform tasks on our behalf and are explicitly prohibited from disclosing or using such information except when it is necessary to support our services.
You explicitly agree that we may, at our sole discretion, engage third parties, providing that they will duly sustain compliance with the applicable data protection requirements, including but not limited to special technical and organisational measures.
In the case if such third parties are outside of Swiss Confederation or the European Union, or European Economic Area, the processing of your personal data would be performed in accordance with the applicable regulations.
Such third parties shall be fully responsible for any obligations subcontracted to them, and for all their actions and omissions.
We may also release your information when we believe such release is appropriate to comply with the law, enforce our internal policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third party products or services on our Website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Your data collected when using the services would be transmitted to and stored on Google servers in the US. To opt out of Google Analystics, please follow the link: https://tools.google.com/dlpage/gaoptout/. Kindly notice that if you use another computer or browser, or clear your cookies, you would have to opt out again. To find out more, please visit the link below: https://support.google.com/analytics/answer/6004245.
We use Microsoft Clarity to collect and analyse data related to the use experience and activity of the users of the Website. The system employs an efficient data encryption system ensuring that any and all data elements containing persona identifiable data of users would be encrypted. All data processing by the virtue of Microsoft Clarity is performed in accordance with the Microsoft Privacy Statement accessible via the link: https://privacy.microsoft.com/en-us/privacystatement.
If we will become aware of any breach of our security leading to the accidental or unlawful destruction, loss, alteration or unauthorised disclosure of your personal data or access thereto, we will notify you without undue delay. We will make such a notification via email.
Any notification we can make does not constitute an acknowledgment of any fault by our Company.
For data-related issues, please contact us via email firstname.lastname@example.org indicating «Personal Data» in the title.
Independent EU Data Protection Authority: The European Data Protection SupervisorMailing address: Rue Wiertz 60, B-1047, Brussels Office address: Rue Montoyer 30, B-1000, Brussels
Phone: +322 283 1900